Policy

COVID 19 & All Other Viral Viruses

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JACE Laboratories & Screening "JACE Labs" and its team ensures that sanitation is our #1 PRIORITY. Proper Disinfecting Practices are in full effect.

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• All clients/customers will be by APPOINTMENT ONLY!

• No group appointments will be permitted.

• Masks MUST be worn by all customers during their appointment.

• Thorough cleaning and disinfecting of tools, surfaces, and/or linens will be done after every client/customer.

• This type of cleaning will continue between each day of operation.

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We value your health and well-being. If you have experienced flu-like symptoms in the past 14 days, it may be best to reschedule your appointment. Receiving services today could possibly enhance the symptoms and we want you to feel your best after the services.

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Masks MUST be worn by all customers during their appointment.

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BOOKINGS

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Services are available by appointment on a daily basis. Calling ahead to ensure availability is preferred. A non-refundable deposit is required to secure all appointments.

GUEST SERVICE/TRAINING/CLASSES CANCELLATION & PRODUCT REFUNDS

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We require a 48-hour cancellation notice for all testing services.

THERE ARE ABSOLUTELY NO REFUNDS ON TRAININGS, E-DOC PDF'S, TEMPLATES,  AND/OR CLASSES.

In the event, you are unsatisfied with the training purchase, you must cancel within 24 hours of purchase of the training, and a refund will be evaluated at the owner's discretion. At that point, if a refund is granted, an administrative fee and a cancellation fee OF $100.00 WILL BE APPLIED.

All Products, services, and training purchases are non-refundable.

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Upon Purchase of Trainings, E-Docs, Templates, any and all products on and off the website, every paid customer will receive an email with the credit card authorization/purchase agreement form for the said purchased item. The form MUST be signed and returned to complete the purchase. Customers will also receive an email with the Company's Confidentiality Agreement that MUST be signed and returned to complete the purchase.

DISCLAIMER:

FOR ALL PAYPAL TRANSACTIONS, YOU WILL BE GRANTED FULL ACCESS 72 HOURS AFTER YOUR PAYPAL TRANSACTIONS HAS BEEN PROCCESSED AND ALL FUNDS ARE RELEASED.

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TESTING CENTER INFORMATION

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We suggest that you arrive 10-15 minutes prior to your appointment; if you are a first-time client, a client consultation form will be completed prior to service.

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LATE ARRIVALS

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We regret that late arrivals will not receive an extension of scheduled service and/or training times and will be responsible for full-service fees.

CHILDREN & TEENS

The minimum age requirement for services is defined by local, city and state ordinances. Children under 12 are not permitted in lab and testing area or treatment rooms unless being served. Please arrange for childcare prior to visit.

SHIPPING

​To ensure that your order is properly delivered, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.​​

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We will ship to PO Boxes via USPS. Other carrier options are available, and we reserve the right to change carriers at any time. For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes JACE Laboratories and Screening LLC DBA JACE Labs, to import the goods on his behalf. Further, the consignee/buyer agrees JACE Laboratories and Screening LLC DBA JACE Labs, may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.

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PROCESSING TIME

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All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 3 business days (excluding Saturdays, Sundays, and Holidays) to process. 

After your payment is authorized and verified, standard orders can still take 2-3 business days to process.

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DISCLAIMER:

FOR ALL PAYPAL TRANSACTIONS, YOU WILL BE GRANTED FULL ACCESS 72 HOURS AFTER YOUR PAYPAL TRANSACTIONS HAS BEEN PROCCESSED AND ALL FUNDS ARE RELEASED.

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SHIPPING RATES & TIMELINES

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Processing, transit, and final delivery timelines are estimated.

Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.

When your order has been shipped, you will receive an email with tracking information.

For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements. Your final shipping cost is displayed at the point of checkout.

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SHIPPING FEES

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Shipping fees are non-refundable. If you refuse any shipments from www.jacelaboratories.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued. We will ship to PO Boxes via USPS.

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DELIVERY CLAIMS

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If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim. We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used). JACE Laboratories and Screening LLC DBA JACE Labs, does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.

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CANCELLATION, RETURNS & REFUNDS

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Cancellation; Refunds. If you are not 100% satisfied with your order, please contact us via website contact form. You may return most new and unopened items within 30 days of delivery for a full refund. You must return items in new or unused condition with all original materials included with the shipment. We must receive your returned items at our processing facility within 30 days of delivery. We inspect all returned items and award a full refund for unopened products. Only if the return is a result of our error or defective product, we will refund the full cost of the merchandise. There are no refund on shipping charges. If you initiate a return after 30 days, JACE Laboratories and Screening LLC DBA JACE Labs, may issue a partial refund depending on elapsed time and condition of merchandise. Your return may expire after 45 days if we have not received your item.

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Orders cannot be cancelled once JACE Laboratories and Screening LLC DBA JACE Labs, has begun processing the order. In order to promptly deliver our product, the processing of an order commences almost immediately once you have submitted your order. We are unable to accommodate requests to change or cancel an order after two hours have passed since the order was placed. Any changes to or cancellation of an order can only be made with JACE Laboratories and Screening LLC DBA JACE Labs, prior written approval and additional charges may apply. Any agreement by JACE Laboratories and Screening LLC DBA JACE Labs, to accommodate a cancellation request will be conditioned upon payment of any and all costs, charges and expenses already incurred by JACE Laboratories and Screening LLC DBA JACE Labs, to that point, and you agree that such amounts may be deducted from any payments previously made to JACE Laboratories and Screening LLC DBA JACE Labs, Accordingly, we encourage you to carefully check your order before submitting it.

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OUT OF STOCK ITEMS

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If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.

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RESERVED RIGHTS REGARDING SHIPPING

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While we will make every effort to accommodate your shipping and billing preferences, in order to protect our valued clients, we reserve the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.

Additionally, we reserve the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:

·    An irregular or excessive return history;

·    An irregular or excessive returns history involving damaged or missing items; or

·    Potential fraudulent or criminal activity.

Similarly, JACE Laboratories and Screening LLC DBA JACE Labs, reserves the right to limit, refuse, and/or reject returns (both in-spa and online) to any customer or entity, due to similar actions as noted above.

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STILL NEED ASSISTANCE? CONTACT US HERE

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